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Clinic Staff Manager in Charlotte, NC at Healthstat, Inc.

Date Posted: 4/16/2019

Job Snapshot

Job Description

Position Overview:

The Clinic Staff Manager will provide general oversight, support, and administrative direction to On-Site Clinical Staff assigned to them and be responsible for the operational effectiveness of the clinics assigned to them. *This position requires at least 65-85% travel nationwide

Supervises:


All clinic staff (nurse practitioners, physician assistants, physicians, medical assistants, receptionists, care coordinators and wellness coordinators).

Purpose:

To serve as a trusted, respected, and knowledgeable resource of clinical management expertise, information, and leadership to members of the Healthstat, Inc. clinical team assigned to deliver medical care and services to eligible employees of assigned Client Company clinics;

To provide clinical operations oversight and direction of the Healthstat, Inc. clinical team assigned to deliver medical care and services Client Company’s clinic participants;

To effectively interact with Healthstat Corporate Clinic Operations Department and other Healthstat Corporate areas as necessary (e.g., Client Services, Finance, IT) to ensure provision of quality medical care services to assure fulfillment of the Employer/Healthstat contract.


Essential Primary Functions:

  • Ensure the clinics over which the Clinic Office Manager is responsible for are staffed appropriately to meet both the Client Companies’ and patient’s demands and for developing cross-training policies and procedures where clinically and administratively appropriate;
  • Responsible for managing all aspects of the assigned clinic staff, including interviewing, hiring, supervising day to day behavior and performance.
  • Responsible for accurate, timely and effective compliance with Healthstat’s Human Resources policies and procedures;
  • Responsible for ensuring clinic performance is in accordance with the client’s contract for services.
  • Responsible for ensuring all appropriate office supplies are ordered both in compliance with purchasing policies and procedures in a timely manner to ensure that all needed supplies are present on demand and to do so in a cost-efficient manner;
  • Preparation, implementation, oversight and continual monitoring of appointment scheduling necessary to meet patient, clinician and Client Companies’ needs;
  • Ensure inventory is adequate and accounted for monthly. This includes pharmacy, medical supplies and equipment;
  • Responsible for maintaining current HIPAA and OSHA guidelines in their clinic locations;
  • Work collaboratively with the clinic staff and clinic liaisons to deliver optimum care and coverage for contracted services. This will include the site-specific Clinic Providers, Healthstat Corporate Clinic Operations, and Supervising Physicians;
  • Act as a resource for continual development, implementation and monitoring of clinical activities that improve outcomes, increase utilization, and enhance clinical efficacy;
  • Assists in the overall evaluation of clinic activity measurement and feedback to clinical staff;
  • Act as a resource for development, implementation and monitoring of an educational process to assure understanding, use and compliance with the requirements for use of the electronic medical record and ancillary software systems (MEDai); Serve as a general resource regarding all matters related to clinic and medical operations;
  • Perform on-site clinic and remote chart/records/procedures audits as outlined by Healthstat;
  • Act as a resource for providing information and feedback to Corporate Healthstat Clinic Operations regarding on-going clinic operations, client issues and concerns, and medical team management/staffing issues;
  • Assist in the development of internal operations of Clinic-specific locations to meet the needs of the population being serviced;
  • Coordinate activities of data gathering, information distribution and ongoing clinical oversight;
  • Provide periodic reports of oversight and auditing measures to Healthstat Corporate.

Essential Secondary Functions:

  • Work cooperatively with Corporate Client Services and Clinic Operations to enhance provision of support to the on-site clinics;
  • In collaboration with Healthstat Corporate, assist with the conduction of patient surveys to ensure demands and needs of employees are addressed and implemented when appropriate;
  • Act as a resource for establishment and maintenance of a provider relations program to facilitate consistent and effective interaction and communication with Supervising Physicians, Mid-level Practitioners, and other medical care personnel that may deliver services to Client Company participants;
  • Meet periodically with the Client to discuss clinic issues as needed, and at the approval of Healthstat Corporate; Client meetings should occur in collaboration with the Healthstat Corporate Client Services team member(s);
  • Participate in Client Company sponsored trainings from time to time, and at the approval of Healthstat Corporate;
  • Efficiently and satisfactorily carry out other duties as assigned or required.

Essential Physical Demands:

  • Ability to sit at desk in office location; Position Description – Clinic Office Manager 01-2010
  • Ability to travel to other clinical locations, vendor sites, or Healthstat Corporate Office on a scheduled and as needed basis, either via vehicle or commercially by common carrier as required;
  • Ability to use a personal computer;
  • Ability to clearly and effectively communicate by speech and to hear clearly in person and by telephone;
  • Ability to occasionally lift/carry up to 20 (twenty) pounds for short distances.

 

Job Requirements

Qualifications:

  • Direct experience (preferred) in overseeing medical clinic for health care delivery;
  • Minimum 5 years’ experience (preferred) in direct employee management, including such areas as personnel selection and evaluation;
  • Ability to successfully prioritize and complete multiple and varying tasks;
  • Ability to work within budgetary guidelines and constraints;
  • Ability to work towards clearly defined goals and objectives and to be accountable for progress towards/achievement of the goals;
  • Must exhibit attributes of being appropriately assertive, enthusiastic, self-directed, and a teamoriented consensus-builder, with a commitment to wellness, health promotion, and chronic condition management;
  • Must exhibit tact, patience, and resourcefulness in working with patients, clinicians, clients, colleagues, vendors, and personnel;
  • Excellent written and verbal communication skills;
  • Must be able to work accurately and thoroughly throughout the entire job process;
  • Consistently demonstrate professionalism and high-service attitude in communications and relationships with patients, clients, co-workers, Healthstat corporate leadership and support staff, employers, prospects, vendors, and carriers;
  • Ability to speak Spanish is a plus.

 

“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, place of birth, age, marital status, or handicap.”

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